So, reach them where they spend most of their time! WhatsApp is the communication tool of the moment, enabling direct and modern interactions 💬. But that’s not all: I even send your newsletters via WhatsApp! Bet I’ll seal the deal and bring the guest straight to your hotel? 💸
WhatsApp by Re:Guest: book your free demoToo simple to be true
WhatsApp is the world’s most popular app. You know that, right? But did you know that you can also use it for your guest communication? I want to give you all the opportunities to be close to your guest and interact with them. More is just not possible!
Direct communication via WhatsApp
Chat
With me, you can chat in real time with your guest on WhatsApp. Cool, isn’t it?
Emotional messages
All the services offered by WhatsApp are also available to you. You can really release that serotonin and play on your guests’ heart strings, with emojis, files, images, audio and much more.
Messenger or WhatsApp chat?
Your guest can decide whether they prefer communicating over WhatsApp or my Messenger. All the messages I send (offers, pre- and poststay messages, birthday wishes etc.) are also available in WhatsApp.
Integration of existing WhatsApp numbers
If you’re already using a phone number for WhatsApp, you can easily integrate that into my system.
WhatsApp Newsletters
Integration with My Hotel CRM
Thanks to the integration with my CRM, your newsletters are always personalized, your workflows remain smooth and efficient, and guest engagement is high. Send newsletters only to contacts who have explicitly indicated WhatsApp as their preferred communication channel. This way, you maximize your marketing potential – and your cash register rings!
Always Up-to-Date and Profiled Contact Lists
I provide segmented contact lists and lists of inquiries and bookings, which you can filter based on specific criteria, such as purchasing behavior or guests' past activities and preferences. Segmentation helps you further personalize marketing campaigns and reach only the most relevant people for a specific topic or goal.
Revenue Boost
Unbelievable but true: newsletters sent via WhatsApp are not only opened twice as often but also significantly more likely to lead to a booking or the purchase of additional services. Overall, you earn 12 times more per message compared to newsletters sent via email.*Source: average results of all Re:Guest users in 2024*
Increased Guest Engagement
Unlike newsletters sent via email, WhatsApp allows you to achieve real “Wow” results: from open rates of 86% (vs. email 42%) to conversion rates of 35% (vs. email 21%). WhatsApp communication means closeness to the guest because you're using their preferred channel. And that pays off, guaranteed!
+1,280% Revenue with WhatsApp
Amazing, right? Sending newsletters via WhatsApp can deliver results and a revenue boost that’s hard to believe. Send and sell!
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All roads lead to Re:Guest
All conversations under control
We know that direct communication with the guest can be really fun. That’s why we provide your reception with several communication channels: the Re:Guest Messenger and WhatsApp.
In order for you to communicate efficiently with your guests, all conversations converge centrally in Re:Guest and your staff can easily and automatically talk to every guest via the right channel.
Another advantage: Re:Guest displays all incoming WhatsApp messages in the backend, even if a guest is still unknown to Re:Guest. Then you can assign the conversations to a guest in the archive. This way, everything remains transparent and well-arranged, and you have all your conversations under control.
In order for you to communicate efficiently with your guests, all conversations converge centrally in Re:Guest and your staff can easily and automatically talk to every guest via the right channel.
Another advantage: Re:Guest displays all incoming WhatsApp messages in the backend, even if a guest is still unknown to Re:Guest. Then you can assign the conversations to a guest in the archive. This way, everything remains transparent and well-arranged, and you have all your conversations under control.
Copilot
24/7 Writing Assistant
Everything is easy! I offer you the practical Copilot, an AI-based writing assistant that professionally writes, expands, shortens, corrects ✍️, optimises and translates texts for you around the clock. And it does this for every need and in all channels, from emails and WhatsApp to your newsletters.
Find out more:
This is how you can improve room sales even more.