Summer, sun, holiday time – or maybe not? Covid-19 has not exactly made the season’s start a walk in the park. But now, despite everything, the desire to travel is making a comeback and life is slowly returning to the hotel business. It goes without saying that personal protective and hygiene measures are still needed. Therefore, Re:Guest has made sure with the release #Summer20 that you as a host are optimally prepared for this special season. With improved online check-in and an easy online check-out process, digital concierge and other long-awaited features, you're ready for anything and can be there for your guests, just as you always are. Discover the news!
Re:Guest Release
Kick-start your holiday without the stress
Paying your deposit online
Re:Guest offers you a connection to various payment systems, through which your guest can easily pay their deposit online.
(activation subject to charge)
- Secure payments with Datatrans, Hobex, Nexi, Stripe or the Hogast payment button
- Simple cancellation of payments directly via the Re:Guest backend
- Subsequent debit of the amount directly via the Re:Guest backend (applies to all payment systems that support this function)
Check-in even faster
Improved online check-in
You want to avoid long queues at reception? Thanks to the new document upload function during online check-in, your guests can store all the necessary information before they arrive: online, easy, and fast!
- Travel documents can be uploaded in just a few clicks and are stored in the Guest Archive for future stays
- On mobile devices: direct document upload in photo form
- Accept the house rules and hygiene regulations during the check-in process
Digital Concierge
Welcome and digital guest folder
With Re:Guest, you can welcome your guests on the day of their arrival and provide them with a virtual guest area that contains all the information they need about their stay.
(activation subject to charge)
- Welcome e-mail and access to the virtual guest area on the day of arrival
- Digital guest folder with all the information at a glance and straightforward communication via the integrated messenger
- The choice of supplementing the information with external info services (widgets), for example, regarding the weather, excursion tips or transport options
- The virtual guest area is also accessible via the start page of the internal WiFi network
Departure without losing time
Online check-out
With the new online check-out, you can guarantee your guest a smooth departure without any waiting times. You can send your guest their bill along with a detailed list of the accommodation costs on the day of departure and they can pay the invoice conveniently online.
- Upload the bill via the Re:Guest backend
- Detailed listing of all costs incurred during the stay
- Secure and convenient online payment through various payment systems (Datatrans, Hobex, Nexi, Stripe and the Hogast payment button)
Easier work at reception
Change offers
From now on, you can easily update your offers to your guests. Your guest will be notified by e-mail and can immediately view the changes in their virtual guest area, where they can book the amended offer.
- E-mail notification to the guest in the event of a modified offer
- Changes can be made without notification as long as the guest has not yet read the offer
- Non-critical information (e.g. introductory texts) can be adjusted at any time
- Are you still managing the offers in your PMS? Simply update your offer and transfer the change to Re:Guest. We’ll take care of the rest.
(free activation)
In just a few clicks
Importing guest information and bookings
Now you can import guest information and bookings from your Excel files into Re:Guest. Meaning you can also offer all Re:Guest features to your guests who have not booked through Re:Guest.
- System-led import with automatic column recognition
- Intelligent data validation – possible errors are then displayed
- Overview of all imported and validated data
(free activation)